French customer success assistant h/f espagneAmenitiz - 02/11/2019 Domaine : Marketing - Vente Référence : customer success Assistant
You will be in charge of our customer happiness and success using the product, you're in the front line of the company and you will be a reflection of the level of service we give our clients.
You will be responsible for helping the customer success team successfully manage our portfolio of clients and help them to achieve a better understanding of the product, but also to link with the product team to make sure we always exceed expectations.
As such, you will:
- respond to and/or escalate their product related enquiries,
- ensure they know how to use Amenitiz and help them become product experts themselves,
- assist them on an everyday basis so that they follow the best practices,
- Help your manager with the setup of the new property on their onboarding
As their trusted contact you will have a direct impact on our customer satisfaction, product adoption and customer lifetime value.
You will also:
- Work with the product and tech teams to share the feedback of your clients, you are their voice within the company.
- Work to find ways to help our customers to become more independent, building up our self-support offers (FAQ, Videos, emails...).
- Proactively look for ways to optimize our current processes, and help us save time which would be better spent helping clients
What we are looking for:
- You are confident and love helping people
- Knowledge of the hospitality industry is a plus
- Strong empathy skill, real desire to help customers
- You have excellent verbal and written communication skills in French (native) and a good level in English
- You are a problem solver and rigorous
In return of a great motivated profile, we offer:
- An amazing working environment
- A very competitive compensation
- Regular team and global events
- Great coffee, fruits, ping-pong, video games
Cette offre est disponible dans plusieurs pays : Espagne
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