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Front of house assistant - hospitality / hotels - paid

MyUKInternship - 21/01/2020 Domaine : Restauration - Tourisme Référence : Front of House Internship
MyUKInternship En savoir plus
We are now looking for an enthusiastic, positive Front of House Intern to join our fantastic team as an Intern.

Being a key part of our family, all our team members are expected to:
• Be open to Learning
• Making Responsible Decisions;
• Treating others, the Way They Would Like to Be Treated;
• Continually Challenge Yourself and One Another.

Key Responsibilities
• To assist in carrying out check in and check out processes in a seamless manner for all of our guests.
• Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information to the guest whenever the possibility arises
• To have a full working knowledge of the Company Rewards programme and its benefits, taking every opportunity to enrol new members.
• Whenever possible, to anticipate guest needs, to be aware of all written and spoken requests and to carry out these requests in a courteous and helpful manner.
• Assisting within taking bookings over the phone and email
• Welcoming and serving guests in Front of House outlets

Person Specification
Knowledge, skills and abilities
• Right to work in the UK
• Friendly and welcoming approach
• Excellent interpersonal skills, including a pleasant telephone manner
• Ability to remain calm during difficult situations or in a very busy environment
• IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals is preferable
• Eagerness to Learn
• Have a good command of written and spoken English (B2 Level minimum)
• A high standard of professional presentation

Benefits (subject to individual requirements and location):
• Discounted rates within hotel group throughout the world
• Discounted rates to stay at any of our properties
• Accommodation
• Meals
• Stipend

You may apply on - we will then invite you to an interview to discuss your needs further.

Compétences : hotel hospitality london england stage erasmus reception front office restaurant internship

Cette offre est disponible dans plusieurs pays : Espagne Malte République-Unie de Tanzanie Royaume-Uni

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